Pharmaceutical Market Experience

For your information about our experiences in the Pharmaceutical market the following document can be downloaded. This document will cover the mutual understanding, our solutions and the customer feedback.

 

Case Study

• Case Study One
Improve the quality of software product

• Case Study two
Human resource management projects

• Case Study three
Pharmaceutical systems integration challenge

Customer Feedback

• Customer Feedback I
A major corporation (US)

• Customer Feedback II
A Germany Division of multinational company

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Case Study One
Improve the quality of software product

Challenge

A major workflow management software provider required an upgrade of their software product based on new demand in the market and new technology in software industry.
A new architecture was needed and quality improvements planned. The client decided to launch a program to respond to these challenges but tight resources demanded a new approach. The new architecture should be designed and implemented quickly. The new product release should be on the market as soon as possible. The customer needed to respond more quickly and effectively than ever in a competitive market. More resources
were needed within the organization to resolve those problems while reducing costs to implement the planned changes.

Solution

The client chose Huatek as their outsourcing service partner, working directly with own engineers.

Huatek was assigned responsibility for quality improvement of existing software. A team of experienced professionals from the Huatek China staff was assembled and dedicated to the client project, working on-site with client when necessary. The project also incorporated Huatek's own tools for tracking and improving defective software. The team applied Huatek own software for measuring the effectiveness of its contribution to the project.

Huatek created a web-based management tool for all team participants to interactively arrange and track all project tasks. The client and Huatek management were able to quickly determine the status of the program at any time through the Internet.

Huatek provided experienced release managers, who understood the client's product life cycle and release strategy. They worked closely with the client release managers and project managers to submit deliverables on time and comply with quality requirements.

Key Benefits

The client was able to utilize excellent software professionals to meet business needs while saving cost and satisfying other concurrent responsibilities. A new release of the software product was designed and implemented while product quality issues were addressed.

The client saw significant improvements in the quality of their software product. It is now stable and robust, and user requests have been resolved according to plan. The Huatek team has been a driving force in making these changes. Huatek has continued to perform as the primary contact for the post release support organization and is a valued partner to the client.

 

Case Study two
Human resource management projects

Challenge

One of the world's leading providers of Human Resource Management Systems and Services was experiencing widely fluctuating demand from their customers for project resources. Their services include benefits and payroll processing, payroll and business tax management, brokerage industry desktop productivity tools, and investor communication services. The client needed to maintain quality and responsiveness, without incurring the additional costs required to add permanent software engineering staff.

Solution

The client chose Huatek as their partner, acting as an extension to their current project staff. Huatek built a team of skilled software engineers to field the excess workload from the client. Specifications were exchanged between the two partners and a solid working relationship evolved. As project requirements were identified, the client communicated these to the Huatek team in China. Huatek engineers were involved in producing the software as well as client integration and testing.

Key Benefits

The client was able to continuously meet project demands with the addition of their colleagues at Huatek. The two companies worked together to realize quick response to customer needs and high quality output.

 

 

Case Study Three
Pharmaceutical systems integration challenge

Challenge

A leading U.S. pharmaceutical company faced two major issues:

· How to integrate and web-enable its systems and give the management team access to critical information
· How to increase responsiveness to change requests from manufacturing

And as always, they were under pressure to keep costs low in a highly competitive pharmaceutical market.

Solution

The client chose Huatek as its partner to work alongside its own systems staff to create new software and integrate existing systems to achieve its goals.

With members at the client site, the Huatek team familiarized itself with pharmaceutical processes. Analyzing the requirements along side the customer team, they were able to propose technical solutions and quickly implement the development with staff in China. Huatek followed the client's QA process to make ensure a quality delivery, following FDA regulations. Huatek focuses on:

• Online automation control related CR analysis, design and implementing. By following customer standard Automation Change Control process, Huatek engineers design, implement, test and deploy the changes.

• Manufacturing process management web-application development, which enables different departments to collaborate their process and automats their manufacturing process.

• Integrate the DeltaV database with the web-application to enable management team to access the manufacturing data, which enables them to quicken their decision-making.

Client Benefits

Huatek's software development expertise complemented the customer's domain expertise and enabled the customer to focus on other core business needs. Changes were implemented as planned and high quality systems were put into use. Management now has universal access to information and requests from manufacturing are fielded more rapidly than ever.

 

 

Customer Feedback I:

To the Project Team
This is a historic day for our division, Huatek and the Single Stream project. The efforts of you and all of Huatek have far exceeded anything we could have hoped for.
The completion of the last two implemented milestones within this time schedule is an incredible accomplishment. The extra effort of all of you, especially with such an important holiday like the Spring Festival, is very special. Everyone at our division appreciates your efforts.

R&D Section manager
A major corporation (US)

 

 

Customer Feedback II:

To Huatek Management: I was impressed on the quality of service Huatek provided to us. The skillset of the engineers (style and standard as well as understanding of the Linux and HP-UX OS) is very impressive. Huatek responded very flexible to all of our demands. That helped a lot making this project successful. We are planning to continue working together with Huatek.

Project Manager
A Germany Division of multinational company.